Return and Refund Policy

At HeemBay, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.

1. Returns

  • You have 14 days from the date of delivery to request a return.
  • Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • To initiate a return, please contact our customer service team at [your email] with your order number and reason for the return. We will provide further instructions on how to proceed.

2. Non-Returnable Items
Certain items are not eligible for returns, including:

  • Items marked as "Final Sale"
  • Gift cards
  • Intimate or personal care items (e.g., undergarments)

3. Refunds

  • Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
  • Shipping costs are non-refundable. If you received free shipping on your order, the actual shipping costs will be deducted from your refund.

4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

5. Damaged or Defective Items
If you received a damaged or defective item, please notify us within 7 days of delivery at [your email] with photos of the damage. We will arrange for a replacement or full refund as necessary.

6. Late or Missing Refunds
If you haven’t received your refund within the estimated time frame, first check with your bank or credit card company, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at [your email].

7. Return Shipping
You will be responsible for covering the shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong or defective item). Please ensure your return package has tracking information, as we are not responsible for lost packages.